We understand it is not always possible for parents or guardians to bring their child to an appointment.  If another responsible adult is to bring the child to their appointment, we require a signed consent of the parent or guardian each time this happens (please see our pre-made form). The person bringing the child to their appointment must be at least 18 years old.  This document must include: the date, the patients full name and date of birth, and the full name and date of birth of the responsible adult.

Smoking or vaping is not allowed anywhere inside the clinic. Our clinic reserves the right to refuse care to patients whose parent/guardian displays vulgar behavior, vulgar language, violence, or a threat of violence. In the event a patient is discharged from our clinic for these reasons, the patient will be referred to another Pediatric Endocrinologist or Pediatric Diabetes provider in North Mississippi.

It is our policy to recommend an Adult Endocrinologist if we receive a referral of a patient who has already turned 18 years old.  However, if one of our patients turns 18 years old while under our care, we have the pleasure of continuing to provide our services until transition to an adult healthcare provider.

Our approach to adolescent healthcare is patient-centered.  We encourage our teenage patients to be the leader of their own healthcare team.  However, for legal reasons we require a parent, guardian, or another responsible party to be present in the building at all times during a clinic visit.  This policy still applies if the teen has driven themselves to their appointment.

We kindly ask that all new patients arrive 30 minutes before their appointment time to complete registration and check-in.  We kindly ask that all follow-up patients arrive 15 minutes before their appointment time to check-in and provide any updates to their patient data.

We understand there may be unpredictable circumstances which cause a late arrival.  We kindly ask that you notify us if you think you will be late. Any patient that checks in within 15 minutes after their appointment time will be seen. Any patient that checks in more than 15 minutes after their appointment time may be asked to reschedule for another day.

Missing an appointment without notifying us ahead of time prevents another patient from taking that time slot and receiving care.  Therefore, we kindly ask that you notify us as soon as you realize you will miss your appointment, no matter what the reason is for not coming.

Out of respect and fairness for the other patients needing pediatric endocrine care, it is our policy that after the 2^nd occurrence of a ‘No-Call, No-Show’, the patients account will be charged a $15 Missed Appointment Fee.  It is required the account balance be paid in full before the patient will be scheduled again.

Sports physicals should be completed by your child’s primary care physician.  Our provider will be happy to complete any forms related to your child’s endocrine condition.  Please complete as much of the form as possible prior to your visit.  We will strive to complete the form during your visit.  If a form is mailed or faxed to us, we will make every effort to return the form within 14 days.

We are unable to provide a school or work excuse for illnesses unrelated to the patients pediatric endocrinology disorder.  If a patient misses school or a parent or guardian misses work to care for the child, due to an illness related to their pediatric endocrinology disorder, we ask you to notify our clinic on the first day of the absence.  It is our policy not to provide a work or school excuse for absences we were not notified about until after they occurred.

We kindly ask you to request a refill from your pharmacy as soon as you realize your child is down to their LAST 7 DAYS of medication. We strongly recommend contacting your pharmacy to verify the refill is ready to be picked up before making the trip there. If there are no refills left on your prescription your pharmacy may offer to contact us directly to request a refill.

If you are enrolled in MyChart we encourage you to submit refill requests through this
convenient method.  When you request a refill, please make sure to provide all the information needed to process your request such as:
– patient name
– patient birthdate
– the caller’s name and relationship to the patient
– the caller’s return phone number
– name of medication
– name and location of the pharmacy

If you wait until your child is down to their last few doses before requesting a refill from your pharmacy, there is a higher risk of your child completely running out of their medication and missing doses which may negatively affect their health.

During the clinic check-in process, the responsible adult who accompanies the patient to their clinic visit must sign a “Payment Policy” document. The person who signs the “Payment Policy” document then becomes the Guarantor for the patients’ account. The “Payment Policy” must be signed before the patient will be checked in for their appointment.

The Guarantor is financially responsible to the Clinic for all charges not covered or paid by insurance, health plan, or other third-party payors. It is the responsibility of the Guarantor to verify the insurance information is complete and accurate at the time of service.

If the patient’s insurance card is not presented at check-in, the patient may be asked to reschedule. If insurance coverage cannot be verified at check-in, but the patient’s parent, guardian, or responsible adult still wishes for the patient to be seen, the self-pay visit fee must be paid before the patient is checked-in.

Payment of all co-pays and co-insurances is required at the time of service. If the patient is self-pay, the self-pay visit fee must be paid before the patient is checked-in. Patients with an account balance of $25 or less must pay in full before the patient is checked-in. Patients with an account balance of greater than $25, must pay at least 33% of the total balance before the patient is checked-in.

If you are enrolled in MyChart we encourage you to pay your bill through this convenient method. We accept VISA, Mastercard, American Express, and Discover. We also accept cash and personal checks. A charge of $20 will be applied to the patients account for any bounced checks. Payments will be applied to the oldest outstanding balance.

A monthly statement will be issued for accounts which are not paid in full. If an account is not paid in full within 120 days from the date of the first account statement, a report will be sent to a collection agency contracted to operate on behalf of MSPEC. The Guarantor is required to pay all costs incurred by Clinic in pursuing payments such as reasonable attorney fees and collection fees of 33.3% of the unpaid balance. MSPEC reserves the right to request partial or full payment on overdue account balances before scheduling the patient in the clinic again.

If you are enrolled in MyChart we encourage you to view your records through this convenient method.  We are happy to print parts of your child’s records or test results for you at the clinic.  However, due to the time it would take to assemble them, a $25 fee will be applied to requests for records totaling more than 10 printed pages. A Release of Information Form must be completed for your records to be sent to a person who is not the patients parent or legal guardian.